Your Privacy Protected

When you create an account, play games, or make payments on pori9, we collect certain information. The purpose is to provide you with the best possible service and to ensure security. We only collect what is necessary — nothing more.

We never collect your full bank account number, password, or PIN. Any request for such information should be treated as fraudulent.

Pori9 uses your information only for specific purposes. We believe every user has the right to know how their data is being used. See the full details below:

• Account Management: Your information is used to create, verify, and manage your account.
• Transaction Processing: Payment information is used to process deposits and withdrawals securely.
• Customer Support: Your information is needed to resolve issues and respond to your queries.
• Security Verification: Data is analyzed to prevent fraud, money laundering, and account hacking.
• Responsible Gaming: To identify signs of gaming addiction and provide timely support.
• Legal Obligations: To maintain records for regulatory compliance and legal requirements.
• Promotions & Offers: To send you relevant offers based on your preferences (with the option to opt out).

Pori9 may share your personal information with certain third parties in limited, controlled circumstances — always to protect your interests or to meet legal obligations.

• Payment Provider: Minimal data is shared with bKash, Nagad, and Rocket to verify transactions.
• KYC Verification Services: We work with accredited verification providers for identity checks.
• Game Provider: Session data required for Live Casino and slots games may be shared.
• Law Enforcement Agencies: We are required to provide information upon court order or lawful demand.
• Regulatory Authority: Required information is provided for audits conducted by the licensing authority.

All third parties we work with are contractually bound to uphold our privacy standards. They are not permitted to use your data for their own purposes.

Pori9 uses cookies and similar tracking technologies to enhance your browsing experience and keep the site functioning properly.

• Essential Cookies: For login sessions and security — disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: To understand which parts of the site are used most — without identifying individual users.
• Marketing Cookies: To show relevant offers — you can turn this off at any time.

Pori9 has implemented both technical and organizational security measures to protect your privacy. Having a policy is not enough — it must be put into practice.

• All data transfers are encrypted using TLS 1.3 protocol.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is available for account access.
• Regular security audits and penetration testing.
• Access to data is restricted to authorized personnel only.
• In the event of any security breach, affected users will be notified within 72 hours.

Please note — no organization can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Pori9 does not retain your information longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account Information: For the duration your account is active, and up to 5 years after it is closed.
• Transaction Records: Up to 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years, as required by legal obligations.
• Gaming Log: For up to 2 years for dispute resolution.
• Marketing Data: Deleted immediately upon opt-out.

As a pori9 user, you have full rights over your own data. We respect those rights and are here to help you exercise them.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

Pori9 is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is conducted at the time of registration.
• Age verification is confirmed through the KYC process.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent believes their child has created an account, please notify our support team immediately.

Pori9 may update this privacy policy from time to time. Any changes will be published on this page, and the "Last Updated" date will be revised accordingly.

Registered users will be notified of significant changes via SMS or in-app notification. Continued use of the site after any such changes will be considered acceptance of the updated policy.

If you have any questions about this policy or wish to exercise your rights, please get in touch. We are always here to help.

Our support team is always available for any questions, requests, or complaints regarding the Privacy Policy.

To get in touch with us About Us Visit the page or directly FAQ Find answers to your questions on the page.